In sales and marketing, a positive review leads to a new customer or repeat sales. Likewise, a negative review can affect the prospects of the business negatively. In the automotive industry, there has been a significant influence of online reviews on automotive sales. This is achieved by influencing the decision of a customer towards a particular dealer.
When a customer needs a car, spare part, or service, online reviews are an invaluable resource. As such, they provide the customer with experience about the product they are buying before purchasing it. Here are some advantages that online reviews have brought into the automotive industry.
Role of reviews
Improves the Credibility of the Dealer
Potential customers view online reviews as gospel truth. As such, they feel that the reviews they read are accurate and informative. As such, online dealers are always quick to capitalize on this aspect. They use these sites to communicate and convince their potential customers. With the information needed, a client feels confident with a particular dealer based on what he/she has read.
Persuades the Customer
When a customer decides to read these reviews, the chances are that he/she has some idea of what he wants. To increase sales, automotive dealers use this platform to persuade them to alter their considerations. Most car dealers achieve these by offering customers with content like vehicle ratings, reviews, customer ratings and seller ratings among others tools.
The information from dealer websites can be used to target and persuade first time buyers. These reviews initiate dealer consideration in the target market. Ideally, both positive and adverse reviews play a critical role in dealer review. The benefit of expanding customer considerations is that it leads to increased sales.
Reassures the Customer
Testimonials and positive reviews on the dealer’s website serve as some form of reassurance that the dealer is professional, credible, and reliable. Positive reviews from previous customers show that the dealer is safe to deal with. Moreover, reviews on the merchant’s website increase the conversion rate since it cultivates trust and visitors in potential customers. Thus, potential customers will be able to confide upon the dealership. This form of reassurance helps the dealer increase his or her turnover.
Online auto reviews initiate conversations between customers and dealers. In this regard, traders can use them as platforms of increasing their sales and offering assurances to customers. Automotive dealers are advised to work on reviews from previous customers to instill confidence in new clients. Moreover, advertising using these reviews offers a viable option for reaching out to new clients.